Terms and Conditions
Reservation Policy: Guests must be at least 18 years of age to confirm a reservation. A valid credit card is required to confirm a reservation. The following information is required at the time of making a reservation: Full name and address of the guest. Arrival and departure dates. Full name of the person making the reservation, the exact number of guests, and room type.
Deposit Policy: Credit cards may be preauthorized at the time of the reservation.
Credit Card Policy: Visa, MasterCard, and American Express can guarantee a reservation. Credit card transactions completed onsite at the property will have a 6% transaction fee added to the final bill. Visa, MasterCard American Express & Cash are all accepted at the property. We recommend cash payments to save on transaction fees. ATMs are available in Puerto Jimenez.
Check-in and Check-out Policy: Check-in is at 2 pm. Check-out is at 11 am.
Late Check-Out, Two Hours: from 11:00 am to 1:00 pm has a fee of $10.00 per room.
Cancellation Policy: If reservations are canceled or modified 168 hours prior to 2:00 pm of the arrival date, no fee will be charged, and any amount previously collected will be refunded. If canceled or modified less than 168 hours prior to 2:00 pm of the arrival date or in case of a no-show, 100 percent of the first night will be charged.
Government Taxes: Applicable government taxes of 13% are collected from guests. They will be included in the final bill.
Children and Extra Bed Policy: All children are welcome. Children under 4 years of age stay free when using existing beds. There is no capacity for extra beds in the rooms.
Internet Policy: Free Wifi is available in most private rooms, houses, villas, and apartments, as well as in the main garden, communal lounges, reception, and public areas. Shared and Family/Group rooms have access to free WIFI in the main garden, communal lounges, reception, and public areas, but not inside rooms.
Parking Policy: Free private parking is possible on the same date(s) as room reservation(s). The parking lot must be vacated by 11:00 am on the day of departure of your room reservation, unless a late check out is approved. Additional hours or days may be purchased at $2 per hour or $10 per day per vehicle. One full day of parking is from 11:00 am one day to 11:00 am the following day.
Pets and Mascot Policy: Pets are NOT allowed due to the presence of local fauna.